Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You should inspect your order immediately upon receipt and BEFORE you proceed with installation, as sometimes an installer will damage a product during the installation process. If your order is not complete or there is any problem, contact us within 48 hours of receipt. If you are not satisfied for any reason, you may return a product within 14 days for a full refund, minus any shipping fees (you are responsible for return shipping) and a 15% restocking fee. Before any item is returned you must call to arrange your return with our customer service team.
In addition, ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO BE ELIGIBLE FOR A REFUND:
1. Product must be returned in NEW RESALABLE CONDITION, just as it was delivered.
Products should be insured for full value through your chosen carrier to cover any damage sustained during return shipping. Products must be returned with all the original packaging in place as well as with all accessories. CARDBOARD CANNOT DIRECTLY TOUCH THE FACE OF ANY WHEEL OR IT MAY CAUSE DAMAGE. You should take all necessary steps to ensure that all items are properly secured and packaged to avoid damage during the return trip. Any accessories should be packaged and secured inside the return box (lug nuts, center caps, etc.). We will not accept returns that have been used or improperly repackaged. If an item is returned damaged NO REFUND WILL BE ISSUED
and you will be responsible for all shipping costs.
2. Product has not had a tire mounted on it, has not been installed or used in any other way. IF AN ITEM HAS BEEN MOUNTED, IT IS NOT RETURNABLE. As noted on our boxes, you should have a certified installer TEST FIT one wheel on the front and rear of your vehicle, ROTATE 360 degrees, and check for proper clearances BEFORE mounting tires. Wheels are not returnable once a tire has been mounted.
*Tires or wheels that have been mounted are NOT eligible for return. Please inspect and ensure satisfaction prior to installation.*
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@americanwheelguys.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@americanwheelguys.com.
Shipping & Damage Policy
Upon delivery or pickup, please carefully inspect your complete set of wheels and/or tires before signing any documents. If you notice any damage, make detailed notes on the Bill of Lading prior to signing and accepting the shipment. We also recommend taking clear photos of any damage at the time of delivery. Damaged items should not be installed if you wish to request an exchange for replacement products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@americanwheelguys.com